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Frequently Asked Questions

What is the return policy?

Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. Use it to track your shipment on our carrier's website.

What sizes are available?

We offer sneakers in sizes ranging from 7 to 14, including both men's and women's sizing. Check our product pages for size availability.

Do you offer half sizes?

Once your order is shipped, you will receive a tracking number via email. Use it to track your shipment on our carrier's website.

How do I know my shoe size?

Use our size guide to measure your feet and find the best fit. If you’re between sizes, we recommend going up for a comfortable fit.

What are the shipping options?

We offer standard, expedited, and express shipping options. The available methods and costs will be displayed during checkout.

How long does shipping take?

Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping delivers in 1-2 business days. Delivery times may vary based on your location.

Do you ship internationally?

Yes, we ship to select countries worldwide. Shipping fees and delivery times for international orders will be calculated at checkout.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, in their original packaging, and accompanied by proof of purchase.

Can I exchange my sneakers for a different size?

Yes, exchanges are allowed for size adjustments within 30 days. Contact our customer service to initiate an exchange.

Do I have to pay for return shipping?

For domestic returns, we offer free return shipping. For international orders, customers are responsible for return shipping costs.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Additional payment methods may be available depending on your location.

Can I cancel my order after placing it?

Orders can be canceled within 1 hour of placement. After this window, the order may already be processed and shipped.

Do you offer discounts or promo codes?

Yes, we occasionally offer discounts and promo codes. Sign up for our newsletter or follow us on social media to stay updated.